For the quickest route, contact us through the Help or Messenger option inside The Connect while signed in. If you cannot sign in, open Messenger from the Help Centre.
Include:
the email on your account;
the Invite, organisation or payment reference;
the step you were on;
the message or status you saw;
a screenshot if it helps and does not expose unnecessary personal information;
the outcome you are asking for.
Do not send passwords, full card numbers, full bank details or identity documents in an ordinary message.
For an urgent safety concern, use the same Messenger route and begin your message with URGENT SAFETY so it can be identified quickly. If somebody is in immediate danger, contact the appropriate emergency service first.