Verify your email
After signup, open the verification email from The Connect and follow the link. If it has not arrived:
check spam, junk and filtered folders;
make sure the email address was typed correctly;
wait a few minutes before requesting another message;
use only the newest verification link if you requested more than one.
Reset your password
Choose Forgot password on the sign-in screen, enter your account email and follow the latest reset link you receive.
The Connect support will never ask for your password or a one-time sign-in code. If a message asks for either, do not reply or click its links.